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Motor+ Studio – Return, Refund, Warranty & Cancellation Policy

Motor+ Studio is based in Dubai, United Arab Emirates. Because every illuminated frame we produce is custom-made to each customer’s vehicle, we follow a strict but fair policy that protects both our craftsmanship and your satisfaction.

Below is our official Return, Refund, Warranty, and Cancellation Policy.

1. No Returns or Refunds on Custom Products

All Motor+ Studio frames are personalized, made-to-order items produced specifically for each customer’s car or bike.

Therefore, all sales are final.

We do not accept returns or issue refunds once the order has been confirmed and production has begun.

This applies in all situations, including (but not limited to):

Customer changed their mind
Buyer’s remorse
No longer wants the product
Ordered wrong size or power option

Custom-made products cannot be returned for any reason other than verified defects.

This is in line with UAE law and international e-commerce regulations relating to bespoke and personalized goods.

2. Order Changes & Cancellations

Because every Motor+ Studio frame is custom-made, orders are final once placed.

We do not accept order cancellations or refunds after payment is completed and production has started.
In very limited cases only, if you contact us immediately after placing your order and before any design or production work has started, we may, at our sole discretion, allow a modification or cancellation.
This is not guaranteed and depends entirely on the production status at the time of your request.

Once artwork preparation, printing, or physical production has started, the order becomes non-cancellable under all circumstances.

3. 1-Year Warranty (Defects Only)

Every Motor+ Studio frame is covered by a 1-year limited warranty for:

Manufacturing defects
Electrical issues with LEDs or circuits
Frame structural defects
Adapter or battery malfunction (if applicable)

What Is Covered

We will repair or replace the defective component at no cost to you.

What Is NOT Covered

Damage caused by misuse
Normal wear and tear
Incorrect installation
Physical damage after delivery
Damage from using non-recommended power sources
Modifications or tampering with wiring, LEDs, or internal components

All warranty claims require photo and/or video verification.

4. Damaged or Incorrect Items on Arrival

Although returns are not accepted, we will always assist if:

Your order arrives damaged
You received the wrong item
There is a production error on our side

If this happens, contact us within 24–48 hours of delivery with:

Your order number
Clear photos and/or videos of the issue
Photos of the original packaging (for insurance purposes)

Resolution options include (at our discretion):

✔ Repair
✔ Replacement
✔ Partial refund (rare and only when repair/replacement is not possible)

All such cases are handled with priority.

5. No Exchanges

Because products are custom-made, we do not offer exchanges.

If the item is defective or incorrect, it will be handled strictly under the Damaged Items & Warranty sections above.

6. International Orders & Future Global Shipping

At this time, Motor+ Studio does not ship to the European Union. Our services and shipping are currently limited to the regions shown at checkout on our website.

We plan to expand internationally in the future. Once international or EU shipping becomes available:

All Motor+ Studio frames will remain custom-made and non-returnable
Any applicable consumer protection laws will be applied only to the extent required
EU cooling-off rights will still NOT apply to bespoke products, as custom-made items are legally exempt from return rights under EU consumer law

Customers will be bound by the return, refund, and cancellation policies displayed on our website at the time their order is placed.

7. Shipping Damage Responsibility

We use premium protective packaging to ensure your frame arrives safely.

However, if damage occurs during transit:

You must report it within 48 hours
Provide clear photos and a video
Provide packaging evidence

Once verified, we will replace the item free of charge.

8. Refunds (Applicable Only to Defects)

Refunds are issued only if:

A verified defect cannot be repaired or replaced, and
We determine the issue cannot be resolved under warranty

If approved:

Refunds are processed to the original payment method within 7–10 business days
Banks and payment processors may take additional time to post the amount

If 15 business days pass without receiving your refund, please contact us and we will assist.